Frequently Asked Questions (FAQ)

1. Getting Started

What is TrueVideo AI?

TrueVideo AI is an advanced AI-powered platform for generating high-quality videos, images, music, and AI chat from text prompts. Using models like Kling 3.0, Veo 3.1, Sora 2, Minimax, Flux.2, Midjourney, GPT Image, Nano Banana, Suno, ChatGPT, Claude, DeepSeek and more, you can create professional content in seconds.

How does it work?

Simply describe what you want to create in text (called a "prompt"), select your desired model and settings, and our AI will generate your content. The process typically takes 1-5 minutes depending on your settings.

Do I need an account to use TrueVideo AI?

Yes, you need to create a free account to use our services. Upon registration, you'll receive 1000 TV credits as a welcome bonus to start creating content immediately.

2. Credits and Pricing

What are TV credits?

TV (TrueVideo) credits are our platform's currency. Each generation costs a certain amount of credits based on the model and duration you select.

How much do generations cost?

Video generation costs vary based on the model:

Image generation costs:

Music generation costs:

3. Subscription Plans

What subscription plans are available?

We offer four subscription tiers:

• Free - 1000 TV credits on registration + 1 free video, 1 free image, 1 free music generation
• Standard ($8.99/mo) - 7,500 TV credits monthly, no watermark, commercial usage
• Pro ($24.99/mo) - 21,000 TV credits monthly, priority processing
• Premium ($69.99/mo) - 60,000 TV credits monthly, highest priority

Are there discounts for longer subscriptions?

Yes! Quarterly plans save up to 30% and yearly plans save up to 35% compared to monthly pricing.

Can I change my plan?

Yes, you can upgrade your plan at any time. When upgrading, you'll immediately get access to the new plan's features and credits.

4. Video Generation

What models are available?

We offer several AI models for video generation:

• Minimax 2.3 Fast - Fastest generation, 1080p (170 TV per 5s)
• Kling v2.5 Turbo - Fast image-to-video, 1080p (253 TV per 5s)
• Minimax 2.3 - Quality image-to-video, 1080p (260 TV per 5s)
• Kling 2.6 - Built-in sound generation, 1080p (368 TV per 5s)
• Sora 2 - OpenAI, cinematic quality, 10-15s (230-460 TV)
• Kling 1.6 Pro - Professional quality at 1080p (520 TV per 5s)
• Kling 2.1 / 2.1 Master - Image-to-video, end frame support (594-920 TV per 5s)
• Veo 3.1 Fast - Google, quick generation at 720p, 8s (625 TV)
• Kling 3.0 ⭐ - Up to 7 photos, built-in sound, 5/10/15s (700 TV per 5s)
• Sora 2 Pro - OpenAI, 1080p 60fps, up to 25s (920 TV)
• Kling O3 ⭐ - Advanced, up to 7 photos, video-to-video (1000 TV per 5s)
• Veo 3.1 Quality - Google, ultra quality at 1080p, 8s (1250 TV)
• Kling O3 Edit - Video editing by prompt (dynamic pricing)
• Kling O1 - Video-to-video transformation (480-960 TV)
• Kling 2.6 Motion Control - Transfer motion between videos (dynamic pricing)

What video durations are supported?

Most models support 5 and 10 second video generation. Kling 3.0 also supports 15 seconds. Veo 3.1 models generate 8-second videos. Sora 2 supports 10-15s, Sora 2 Pro up to 25s. The pricing automatically scales with duration.

How long does generation take?

Generation typically takes 1-5 minutes depending on the model, duration, and server load. Premium users get priority processing for faster results.

What image generation models are available?

We offer multiple image generation models:

• Flux.2 Pro - Professional quality, 1K/2K, up to 8 references (27-41 TV)
• Seedream 4 - ByteDance, creative compositions (40 TV)
• GPT Image 1 - OpenAI, text on images, inpainting, up to 10 refs (50 TV)
• Seedream 4.5 - Enhanced detail, 2K/4K, up to 14 references (50 TV)
• Flux.2 Flex - Advanced controls (steps/CFG), up to 10 refs (54-81 TV)
• Nano Banana (Gemini Flash 2.5 Pro) - Fast image-to-image, up to 10 refs (57 TV)
• Flux.2 Max - 10 aspect ratios, 1K/2K quality (68-95 TV)
• Nano Banana Pro - 1K/2K/4K resolution, up to 8 refs (92 TV)
• Nano Banana 2 - Latest generation, 1K/2K/4K (100 TV)
• Midjourney v6.1 / v7 - Premium quality, Relax/Fast/Turbo modes (dynamic pricing)

What music generation models are available?

We offer Suno AI models for music generation:

• Suno V3.5 - High-quality music, up to 4 minutes (78 TV)
• Suno V4 - Improved vocals, up to 4 minutes (78 TV)
• Suno V4.5 - Smart prompts, up to 8 minutes (78 TV)
• Suno V4.5+ - Rich tones, up to 8 minutes (78 TV)
• Suno V5 ⭐ - Superior expression, Voice Personas, vocal gender control (95 TV)

What aspect ratios are available?

We support multiple aspect ratios for different needs: 16:9 (landscape/widescreen), 9:16 (portrait/mobile), 1:1 (square/Instagram), and some models support additional ratios like 3:4, 4:3, 2:3, 3:2, and even 21:9 (ultrawide).

5. AI Chat

What AI chat models are available?

TrueVideo AI provides access to the most powerful AI chat models. Each message costs credits depending on the model:

ChatGPT (OpenAI)

Claude (Anthropic)

DeepSeek

What features do AI chats support?

Our AI chats support:

• Vision - Upload images for analysis (GPT-4o, GPT-5, GPT-5.4, all Claude models)
• Web Search - Real-time internet search (GPT models, Claude models)
• Reasoning mode - Deep thinking for complex tasks (O3, O3 Mini, O4 Mini)
• Document upload - Analyze documents (DeepSeek models)
• Chat history - All conversations are saved and accessible

6. Creating Better Content

How do I write a good prompt?

A good prompt is clear, descriptive, and specific. Include details about:

• Subject and action (what's happening)
• Visual style (realistic, animated, artistic)
• Mood and atmosphere
• Camera angle and movement
• Lighting and colors

Can I generate videos from images?

Yes! Most models support image-to-video: Kling 3.0 and Kling O3 accept up to 7 reference images, Kling 2.1/2.1 Master support first and last frame, Veo 3.1 supports reference frames, Sora 2 supports image input. Upload your image(s) and describe how you want them to animate.

How can I improve the quality of results?

To get better results:

• Use detailed, specific prompts
• Choose the right model for your needs
• Start with simpler scenes and add complexity
• Use reference styles (e.g., "cinematic", "documentary")
• Generate multiple variations to find the best result

7. Account and Billing

How do I create an account?

Click the "Sign Up" button on our homepage, enter your email and password, and verify your email address. You'll receive 1000 TV credits as a welcome bonus.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards through our secure payment processor Stripe.

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings. Your access will continue until the end of your current billing period.

8. Technical Support

My generation failed. What should I do?

If a generation fails, your credits are automatically refunded. Try again with a simpler prompt or different settings. If the issue persists, contact support.

I can't download my video. Help!

Make sure you're using a modern browser and have a stable internet connection. Videos are available for download for 30 days after generation. Try clearing your browser cache or using a different browser.

How do I contact support?

Email us at support@truevideo.ai or contact us via Telegram: https://t.me/TrueVideoAISupportBot with your account email and a description of your issue. We typically respond within 24 hours.

9. Legal and Usage Rights

Who owns the content I create?

You retain full ownership rights to all content you create with TrueVideo AI, subject to our terms of service.

Can I use generated content commercially?

Yes, Standard, Pro, and Premium plans include commercial usage rights. Free plan users can only use content for personal, non-commercial purposes.

Is there a watermark?

Free plan videos include a watermark. All paid plans (Standard, Pro, Premium) generate watermark-free content.

Are there content restrictions?

Yes, we prohibit generating:

• Illegal or harmful content
• Adult or explicit material
• Copyrighted characters or logos
• Misleading or deceptive content
• Content that violates others' rights