Frequently Asked Questions

1. Getting Started

What is TrueVideo AI?

TrueVideo AI brings video, image, music and AI chat tools together in one workspace. Available models and tools are shown in their current selectors.

How does it work?

Choose a tool and model, describe the result, configure the available settings and start generation. Finished files are shown on the tool page and in My Generations where supported.

Do I need an account?

Yes. An account is required to generate content, use credits and keep your generation history.

Is there a welcome bonus?

First-time users can receive the WELCOME150 promo code by email. It adds 150 credits after activation and can be used once under the promo rules.

2. Credits and Pricing

What are TrueVideo credits?

Credits are the internal balance used for generations and paid AI operations.

How is the price calculated?

The price depends on the selected model and its settings. Video duration, image resolution, processing mode, LLM token usage and optional web search can affect the final charge.

3. Credit Packages and Payments

Do I need a subscription?

No. TrueVideo uses pay-as-you-go credit packages with no recurring subscription.

How do I add credits?

Open Pricing, choose a credit package and complete checkout. Your balance is updated after the payment provider confirms the payment.

Which payment methods are available?

Russian checkout uses YooKassa and international checkout uses Stripe. The payment provider displays the methods currently available for your region.

4. Generation Tools

Which video models are available?

The video selector contains the models currently enabled for your account, including options from Google, Kling, Seedance, Grok, Sora, Minimax and other providers. The selector is the source of truth because availability can change.

Why is a model or setting unavailable?

Providers can temporarily disable a model or a specific input, duration, resolution or mode. The selector is updated from the current configuration, so an option that is not shown is not available at that moment.

Which video durations are supported?

Duration depends on the selected model. After choosing a model, the page shows only the durations and settings it supports.

How long does generation take?

Generation time depends on the provider, model, duration, queue and input files. Keep the page open or return later: completed results remain available in the tool library and My Generations where supported.

Which image models are available?

The image tools provide the currently enabled Flux, Seedream, GPT Image, Nano Banana, Grok, Imagen and Midjourney options. Available resolutions, references and aspect ratios depend on the model.

Which music models are available?

The music page uses the currently enabled Suno models. Select a model to see its supported controls and current price.

What avatar tools are available?

Tools include Video Agent, Talking Avatar and Lip Sync / Singing. Their pages show supported inputs, voices, avatars, progress and generated clips.

Which aspect ratios are available?

Aspect ratios are model-dependent. The generation page displays the valid formats after you select a model.

5. AI Chat

Which AI chats are available?

TrueVideo provides separate ChatGPT, Claude, DeepSeek and Gemini workspaces. Each selector shows the models currently available in that workspace.

• ChatGPT includes general-purpose and reasoning models, with vision and web search where supported.
• Claude includes fast, balanced and high-capability models for writing, coding and analysis.
• DeepSeek includes general-purpose, reasoning and document-capable models.
• Gemini includes fast and advanced Google models for text, code, analysis and image understanding.

How are chat credits charged?

Chat cost is calculated from actual input and output tokens. Long context, reasoning effort and web search can increase the final charge. The interface shows an estimate, while statistics show the actual charge.

Which chat features are supported?

Feature support depends on the selected model. The chat interface enables only the controls available for that model, such as attachments, vision, reasoning effort or web search.

Does a chat keep its context?

The history of the current chat is passed to the selected model within its context limit. If the service switches to a backup connection, it does not start a new conversation. A new chat has separate history, and very long conversations may be trimmed to fit the selected model.

6. Creating Better Content

How do I write a good prompt?

Describe the subject, action, setting, style and desired result. For video, add camera movement and timing. For images, add composition and lighting. Keep instructions clear and avoid contradictions.

Can I generate video from an image?

Yes. Choose a model that supports image input and upload a reference from your device or library. The page shows how many references and which input types the selected model accepts.

How can I improve the result?

• Choose a model designed for your task.
• Use clear source files with the correct orientation and resolution.
• Describe one coherent scene before adding complexity.
• State the visual style, lighting, camera and motion explicitly.
• Try another seed, model or shorter prompt if the result is unstable.

7. Account and Balance

How do I create an account?

Open Sign Up, enter your details and complete email verification. Social sign-in options may also be available.

Where are my results stored?

Completed generations appear on the relevant tool page and in My Generations where that tool supports the shared gallery. You can preview, download or delete available items there.

How do I cancel a subscription?

There is no recurring subscription to cancel. Credit packages are one-time purchases.

8. Errors and Support

My generation failed. What should I do?

For supported failed tasks, reserved credits are normally returned automatically. Try again with valid inputs or another model. If the balance was not restored, contact support and include the task ID, model and approximate time.

I cannot download a result. What should I do?

Try the download button on the result card or in My Generations, check your connection and retry in a modern browser. If the file still fails, send the task ID or item link to support.

How do I contact support?

Email support@truevideo.ai or contact the Telegram support bot: https://t.me/TrueVideoAISupportBot. Include your account email, task ID and a short description.

9. Rights and Content Rules

Who owns the content I create?

You retain ownership of the content you upload or generate, while remaining responsible for it. TrueVideo receives the limited rights described in the Terms to operate, improve and promote the service. Read the Terms of Use.

Can I use generated content commercially?

Commercial use depends on the Terms of Use, the selected provider or model rules, and the rights to your source materials. You are responsible for checking that your intended use does not infringe third-party rights.

Does TrueVideo add a watermark?

TrueVideo does not add its own watermark to standard downloads. A provider or uploaded source file may still contain its own marks.

Which content is prohibited?

Do not create or upload content that:

• Is illegal, harmful or abusive.
• Contains prohibited adult or explicit material.
• Infringes copyrights, trademarks, privacy or other third-party rights.
• Is fraudulent, misleading or intended for harmful impersonation.
• Violates the Terms of Use or applicable provider policies.